AUTH REFERENCE

Log In and Pick Up Where You Left Off

Sign in with the mobile number or email address you registered and you land back in the same shark slots lobby you left — saved titles, live table...

Mobile number or emailOne-tap password resetDevice remembered until sign-outRupee balance on return
Explore The Lobby Read FAQ
shark slots Log In and Pick Up Where You Left Off

What You Need to Sign In

Signing in asks for two things: the mobile number or email address you registered with, and your password. If the account was opened on a JazzCash number, that number works as your username from any device. Forgotten the password? Tap reset and we send a six-digit code to the number on file — enter it, pick a new password, and you are

through without waiting for an agent. Each unfamiliar device asks for that code once, then stays recognised until you sign out.

ACCEPTED WALLETS

Accepted Payment Context in Pakistan

Whatever rail you connected sits behind the login and only moves when you confirm it. JazzCash and Easypaisa numbers are held as masked digits, SadaPay and NayaPay wallets...

JazzCash
Easypaisa
SadaPay
NayaPay
Raast
HELP DESK

Locked Out and Need a Hand

Password trouble is the one thing that really blocks a login, so the help desk is staffed around it. Live chat runs daily from 9am to 1am Pakistan time, email replies usually land within a few hours, and WhatsApp works when you would rather leave a message. Keep your registered number handy and an agent can clear a reset or an account lock in one sitting.

Team online

Live Chat

Resets, locked accounts and delayed codes are handled here while you wait. An agent confirms your registered number before changing anything, so nobody else can move your login.

Email Support

Write from the email address on your profile and we reply with the next step, usually within a few hours. Useful when you want to send a screenshot of the error.

WhatsApp Line

Message us when the chat queue is long and we answer between 9am and 1am Pakistan time. A voice note works if typing on a phone is awkward for you.

HOW WE HANDLE DATA

What Sits Behind Your Login

An account page is only as solid as the checks behind it. Sign-in runs over an encrypted connection, passwords are kept as hashes we cannot read back, and a new device must...

Password Hashing

We never keep your password in readable form. What you type is checked against a hash, so a database examination cannot turn it back into the characters you chose.

Device Codes

A phone or laptop we have not seen before needs a six-digit code sent to your registered number. That single step is what keeps most account takeovers out.

SMS Alerts

Every new session sends a short message to the number on your profile. If the sign-in was not yours, the alert gives you time to change the password.

Idle Sessions

A session left alone closes on its own after a set period. That matters on a shared or borrowed device, where the next person would otherwise open straight into your lobby.

Real People

Support answers in English and can move to simple Urdu phrasing when that is easier for you. Agents confirm identity before touching an account setting, every single time.

Records We Hold

We keep your registration details, verification records and payment references so a withdrawal can be traced. You can ask what is held and request a correction at any hour.

One Login Across Phone and Laptop

Your password works the same on a phone, a laptop and a tablet, because the account lives on our side rather than on the device. Open the page...

Phone Browsers
Chrome and Safari on Android and iOS carry the full sign-in, including the device code. Pages load lighter, so the lobby opens quickly even on a slower mobile connection.
Desktop Browsers
On a laptop the login form sits in the wider layout, with the live table wall behind it. The same password and code steps apply, with no plugin or download needed.
Remembered Devices
Tick remember me and that session stays open until you sign out. Leave it unticked and the session ends when the browser closes, which suits a shared family laptop or office machine.
Password Rules
One password covers every device. Change it in the account area and all other sessions close at once, so an old handset or a borrowed laptop cannot slip back in.
Language and Currency
The login page and the lobby read in English with rupee figures throughout, matching how you set the account up. Nothing swaps to another currency when you move between screens.
Ending One Session
Signing out on your phone leaves the laptop session running, so you can close one and stay in the other. The account area lets you end every session at once.
Reset Across Devices
A reset started on your phone finishes on the laptop, because the code follows your registered number rather than the device. That helps when a handset is lost or replaced.
INSIDE YOUR ACCOUNT

What Greets You After Sign-In

Once you are through the sign-in, the same layout greets you on any device: a balance strip in rupees, the titles you opened last, the wallet area you...

Balance Strip Rupee figures sit in the header, split into available funds...
Recent Titles The games you opened last appear as a row of...
Studio Labels Each slot tile names the studio behind it, and live...
Help Button One button opens the support panel over the lobby. Your...
Notification Centre Funding confirmations, withdrawal updates and login alerts collect in one...
Language Setting The interface stays in English with rupee values, and the...

Questions About Signing In

Tap the reset link under the login form and we send a six-digit code to the mobile number on your profile. Enter it, choose a new password, and you are back in without contacting support.

Yes. Either the mobile number or the email address you registered works as your username, and both reach the same account. Pick whichever is quicker to type on the device in front of you.

We have not seen that phone or laptop before, so a code goes to your registered number. That one step keeps a stolen password from turning into an open account.

Write to support from your registered email address and explain the change. An agent verifies the account with you, updates the number, and reset codes then reach the new handset.

Leave the remember me box unticked and sign out when you finish. The session then ends with the browser, so the next person sees the login form rather than your lobby.

Check caps lock and any space at the end of the password. If it still fails, run the reset flow — a fresh password takes a minute and clears the lock that builds after repeated attempts.